One Request In. Right Path Out.
Stop guessing which channel to use for each facility. Smart Router uses the Hermes network to determine the fastest delivery path for every record request — ROI vendor, EHR provider portal, or direct fax — automatically.
Manual Routing is a Broken Process
Your team spends hours figuring out how to deliver each record request — and still gets it wrong too often.
Delivery Guessing Game
Which ROI vendor manages this facility? Does it accept portal requests? Your team checks spreadsheets, calls the facility, or just guesses.
Stale Routing Data
Facilities switch ROI vendors, change fax numbers, and open EHR portals — but your routing data stays outdated, causing failed deliveries.
Costly Rework
Every misrouted request costs $15–75 in wasted fees plus staff time to resubmit. Scaling volume is impossible when every new facility needs manual research.
Three Channels. One Smart Decision.
Smart Router taps into the Hermes network's continuously updated intelligence to route every request through the optimal channel — on the first attempt.
Intelligent Path Selection
Automatically determines the best delivery channel using real-time network data and historical success rates.
ROI Vendor Integration
Connected to all major ROI vendors. Requests are auto-formatted per each vendor's submission requirements.
EHR Direct Connect
Routes directly through EHR provider portals when available, bypassing traditional channels for faster turnaround.
Automatic Fallback
When a primary channel is unavailable, Smart Router escalates to the next best method — no manual intervention.
How Smart Router Finds the Fastest Path
Behind the scenes, the Hermes network continuously maps the delivery landscape so every request reaches its destination on the first try
RECORD REQUEST
DELIVERY CHANNELS
Routing Architecture
Request Ingested
A record request arrives with the patient demographics, validated HIPAA authorization, and the target facility identified by Site Lens.
Network Lookup
Smart Router queries the Hermes network to discover which ROI vendor manages HIM at the facility, whether an EHR portal accepts requests, and verified fax/mail contacts.
Route Determination
The optimal delivery channel is selected based on speed, cost, success rate, and format compliance. A fallback channel is assigned automatically.
Delivery & Confirmation
The request is formatted per the channel's requirements, delivered, and tracked through to record receipt with a complete, timestamped audit trail.
Manual Routing vs. Smart Router
See how automated routing intelligence transforms your record retrieval operations.
Manual Routing
Smart Router
The Smart Router Advantage
Every request routed through the Hermes network makes the routing intelligence smarter for everyone
"We used to spend 15 minutes per request just figuring out where to send it. Smart Router does it in seconds, and the accuracy is better than our most experienced staff. Our failed delivery rate dropped from 20% to under 2% — that alone saved us thousands per month."
Director of Operations
Record Retrieval Company
Stop Guessing. Start Routing.
Let Smart Router deliver every request through the optimal channel — automatically, accurately, and with full visibility.
Instant Routing
Every request routed in seconds
98% Accuracy
Right channel, first attempt
Full Audit Trail
HIPAA-compliant tracking built-in