About Hermes Health

Building the Infrastructure That Powers Record Retrieval

We're a team of healthcare data engineers, compliance experts, and automation specialists on a mission to eliminate the manual work that holds record retrieval companies back.

The Challenge

Access to Health Data is Fragmented

The current landscape of health data access is complex, inefficient, and difficult to navigate

Digitization & Growth

Growing Demand: Your clients — law firms, insurers, and analytics companies — need records faster than ever, creating pressure to scale operations.

Digital Transformation: Gradual shift from manual methods (fax/mail) toward digital and API-based processes.

Fragmentation: Your team must navigate an increasing number of custodians — ROI Vendors, Cloud EHRs, and Real-World Data Sources — each with different processes.

Difficult Access

Complex Network: 100 million requests per year across 90,000 medical facilities creates a many-to-many relationship challenge.

Labor Intensive: Your retrieval specialists still rely on manual methods — calling and faxing hospitals — to obtain medical records for your clients.

Multiple Platforms: Your team juggles multiple platforms with limited technology integration — processes rely entirely on human effort and tribal knowledge.

Our Solution

The White Label Portal

A unified solution that simplifies the complex health data ecosystem

Many to Few Network

Unified Layer: A user-friendly interface that enables Requestors to compliantly submit requests for identified data.

Robust Integrations: Our backend delivers identified data back to Requestors by integrating with the universe of ROI Vendors, EHR Vendors, and Data Sources.

ROI Vendors

500

EHR Vendors

100

Data Sources

Platform Features

Single Point Solution: For medical record submission and delivery, eliminating the need for multiple platforms.

Real-Time Tracking: Provides live status updates and note functionality for faster issue resolution.

Faster Turnaround: Help your team cut average retrieval times significantly with automated routing and status tracking.

Provider Spine: Database of 1 million providers and hospitals your team can leverage to route requests quickly.

White Label Ready: Brand the entire platform as your own and present a professional portal to your clients.

How It Works

Ingest Client Requests

Receive record requests from your clients via your branded White Label Portal, batch CSV uploads, or API integration with your existing case management system.

Automate Pre-Processing

Authorization Checker validates HIPAA authorizations instantly. Site Sonar discovers where patients received care using claims data — no more manual detective work.

Route & Retrieve

Site Finder matches facilities with 95% accuracy. Your team submits requests through the Hermes Data Network, which routes to ROI vendors, EHRs, and facilities automatically.

Deliver & Invoice

Track every request in real-time, deliver records to your clients through the branded portal, and generate invoices — all from one unified dashboard.

Our Advantage

Neutrality is our Super Power

Hermes Health operates as a neutral intermediary, facilitating interactions between Requestors and Custodians of Identified Data

Secure Integration

Allows Vendors to integrate without exposing sensitive business information to other Vendors such as their:

Site Lists

Patient & Record Counts

Special contract terms and fees

Universal Standard

Setting up a universal compliant standard for requesting and receiving identified data

"Our neutrality allows us to create value for all stakeholders in the health data ecosystem, ensuring that everyone benefits from more efficient, compliant data exchange."

Trusted Intermediary

As a neutral third party, we facilitate secure data exchange while protecting the interests of all stakeholders.

Protect competitive advantages

Maintain data privacy

Ensure regulatory compliance

Ready to Transform Your Retrieval Operations?

Discover how our platform can automate your workflows, reduce costs, and help your team process more cases.

Book a Demo Explore Solutions

HIPAA Compliant

SOC 2 Type II

256-bit Encryption

99.9% Uptime SLA